I recently wrote a pretty awful review for this product due to the fact that I did not receive the item that I ordered. I figured this was some company ripping people off. I called them, however, and they ended up sending me the item that I purchased. They even scheduled to have the wrong item picked up, instead of asking me to drop it off somewhere. I emailed several times, and every time I emailed, the response was within an hour or two.
I'm very happy with the customer service, and in addition, for the price, this is a great item. I didn't need a $300+ standing desk. This is just exactly what I needed to put on top of my work desk. After just 1 day of use, I already notice an immediate relief of my back pain from sitting all day. It's large enough to hold my 18" laptop and my mouse, and it's very easy to raise or lower it. When I want to sit, I simply lower it to desk level and can sit and work, then raise it up again when I need to stand.